ClubChalets privacy policy

Club Chalets Privacy Policy

Club Chalets is committed to protecting your privacy. We take the responsibility regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

1. Use of Customer Information:

We require certain information to allow us to process your enquiry. Club Chalets collects the details provided by you, together with information we learn about you from your use of our services and your visits to our web site and other sites accessible from them.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We will use your information to provide and personalise our service. We will also use your contact details to communicate with you.

We may use your information to send you offers and news about Club Chalets services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or SMS for these purposes. Your confirmation e-mails (which may include details of your enquiry or other services available on our websites) may include marketing material which we may feel will be of interest to you from other third parties.

If you originally selected to receive communications from us but no longer wish to do so, please send us an email requesting that you no longer wish to receive any marketing communications from us.

We like to hear your feedback to help us improve our service. We may contact you by post, e-mail, telephone or SMS to ask your opinions.

Please note that there may be instances where it may be necessary for us to communicate with you, for administrative or operational.

We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business. The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

2. Site tracking:

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to the Club Chalets website. This software does not enable us to capture any personally identifying information.

3. Security to protect your information and data retention:

When you make an enquiry through our site or enter personally identifying information, your details are transmitted across the internet.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

In the circumstances set out in this policy where Club Chalets passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us. This does not apply where we are required by law to pass your information to a third party.

We will retain your information for a reasonable period or as long as the law requires.

4. Cookies:

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They enable Club Chalets to provide membership features. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Without a cookie you can use all of the public features on the web site, but you will not be able to use the property owner section of the site. Our cookies do not contain any personally identifying information.

5. Use of pixels:

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

6. Disclosure to third parties:

Your information may be passed to and used by Club Chalets and its partners. We or our partners may also send you details of other products which we think may be of interest.

For your convenience and information the Club Chalets website provides links to other websites. Club Chalets would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.

7. Your consent:

In using the Club Chalets web site, you consent to the collection and use of this information by Club Chalets Limited in the ways described above. If you have any further questions about our Privacy Policy or its implementation, please contact us.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.